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Complaints

Although we try to pay as much attention as possible to your order, something can still go wrong.
In such a case we kindly request you to contact us, preferable by email, so we can look for a solution to the problem.
You can contact us at info@mobinova.nl and we assure you we shall do whatever it takes to make you happy again.
This can be done by sending you the required spare part, free of charge. But we can also collect the product from you and make a refund for the costs.
Decisions about this will be made in consultation with the client.

Our shop has the webwinkelkeur and EMOTA European Trustmark.

Online merchants with the EMOTA European Trustmark meet national and European criteria for safe online shopping. The merchants are submitted to a comprehensive certification procedure put in place by the national Trustmark provider www.webwinkelkeur.nl.

webwinkelkeur logo        

Only shops certified by www.webwinkelkeur.nl are allowed to display the Webwinkelkeur and EMOTA European Trustmark on their websites.

Verify our merchant’s certification status by clicking on the Trustmark. You will then be directed to our Certificate with the information you need.