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You might want to return a product because it does not match your expectation, or for another reason.
Whatever the reason, you are entitled to dissolve the agreement within 14 days after receipt of the order. We like to know why you want to return the product(s),however there is no obligation to specify why you want to return it.

You just need to inform Mobinova about your decision by email to [email protected] and you need to return the product(s) within the next 14 days. You, as consumer, bear the shipping costs and the risk of return. You are requested to return the product(s) in the original packing, if possible.
if you return a product that has been used, Mobinova is allowed to deduct part of the purchasing price.

Payments made will be refunded within 14 days from receipt of the order by Mobinova, eventually after deducting the shipping costs.

Mobinova is not liable for any import duties or BTW/VAT charged by third parties at the moment of import.